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• Courses are booked on a first come first serve basis. 

• When booking on a course, all individuals will have to complete and E sign a OPR Training booking form. 

• Payment of that membership is managed through Standing Orders, instructions will be sent out when your health and membership form is received.

• Once purchased the monthly class passes are not eligible for transfer or refund. 

• Options are available to pay for individual classes on a pay as you go basis. The prices are individual to the classes and payment must be made when booking onto the class.

• Please be aware that the class timetable and instructors may change. Amendments will be on our booking system (Smoothbook)

• Cancellation of a booking must be given with at least 48 hours notice - this is to ensure all members have a fair opportunity to book onto the classes.

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• CANCELLATIONS

• We can only accommodate advanced bookings. You must pre-book before coming along to a class. You can do this in the normal ways, via our booking page (which is managed through Smoothbook, our online booking system. )

• If you miss your pre-booked class, and you have not self-cancelled at least 48 hours prior to the class start time, your session will not be reimbursed. If you’re using an unlimited pass, the cost per class charge will apply. This is to allow others to attend the class.

• Any membership enquiry should still be sent via email.

• Please arrive at the studio in suitable clothing ready for the class. No changing facilities or showers are available for use.

• We are unable to provide a locker facility. Please limit your belongings being brought to class.

• There will be a no-contact policy in place. Your instructor will stay in one place and will not be able to offer hands-on assists.

• Where additional equipment will be available, for example Body Pump classes, this equipment is cleaned and sanitised on a monthly basis. For yoga classes no equipment will be available but you’re more than welcome to bring your own.

• We require an up to date contact number for every client, we will be contacting you on this number should we need to for track and trace purposes.

• In general these guidelines apply for coaching refunds and cancellations: 

• The Client may cancel an order within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to knightandfarrah@gmail.com

• Once K&F has scheduled sessions with the Client, they are considered set appointments. However, if necessary, the Client may request to reschedule a session, if they give at least 24 hours advance notice. 

• Any missed sessions or cancelled sessions with less than 24 hours advance notice will be forfeited and not refundable.

• If unexpected circumstances prevent the Client from completing all of their scheduled sessions, then the Client may request a refund for the amount pertaining to the remaining sessions. If approved, the refund will be issued, minus a 5% transaction fee. 

• We reserve the right to modify or terminate services and the Client-Company relationship at any time for reasons such as, but not limited to, dangerous or criminal behaviour on the part of the Client, inappropriate or offensive behaviour from the Client, or irresponsible or disrespectful behavior from the Client. Grace Possible will notify the Client with the reason for termination or modification and notice that it is effective immediately on the day that we contact the Client about modification or termination. In such situations, at the discretion of Grace Possible, a refund may or may not be issued for any remaining sessions or services that were paid for but not completed.

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GDPR

The General Data Protection Regulation (EU GDPR) is a European privacy law that regulates how individuals and organizations may collect, use, and retain the personal data of individuals.

Following the exit of the United Kingdom of Great Britain and Northern Ireland (UK) from the European Union (EU), at the end of the UK-EU transition period (December 31, 2020), the EU GDPR forms part of the body of retained EU law in the UK (UK GDPR), along with the UK Data Protection Act 2018 (DPA 2018), continues to be part of UK law.

References to the GDPR and its provisions in this guide include the law as it applies to both EU GDPR and UK GDPR.

If individuals from the European Economic Area (EEA), the UK, or Switzerland visit your website or Scheduling page this guide covers what you should know as a Squarespace user. For general information about data privacy in other parts of the world, visit Data privacy and Squarespace.

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